Frequently Asked Questions
1. How do i sign up?
It’s easy! Once you are on BalleBaazi.com , register by filling out a short form or connect instantly with your Facebook or Google+ account.
2. Why can’t I login to my account?
Please check whether your registered e-mail address and password are entered correctly and try again. If you've forgotten your password, click on 'Forgot Password', enter your registered email ID and we’ll send you a link shortly to reset your password via e-mail. If you've forgotten your registered email id, reach out to us via our Help Desk option.
3. How many accounts can I create with the same email id on BalleBaazi.com?
You can create only one account with one email id on BalleBaazi.com. Creation of multiple accounts by a single user is strictly prohibited and violates our Fair Play policy.
4. Can I update / edit my information?
Yes, you can! Simply log into BalleBaazi.com and click on ‘Edit Profile’ on the top-right corner of the page. You will be able to update/edit your full name and mobile number. You can also edit your date of birth, address and state if your BalleBaazi account is ‘Unverified’. Remember, the team name chosen by you and the e-mail ID once registered cannot be changed.
5. I’m sure I've got the right username and password but I still can't log in?
That’s strange but we will help guide you! If you are a registered user on BalleBaazi.com and are entering the correct details, please reach out to us via our Help Desk feature. Our Customer Support team will be happy to assist you.
6. I did not get any confirmation e-mail after I signed up. What to do?
There is a possibility that the e-mail could have been marked as ‘Spam’ by your mailbox. Henceforth, we suggest you check your spam mail and mark the e-mail from BalleBaazi as ‘Not Spam’ OR you may not have entered the correct e-mail address during registration. If the issue still persists, get in touch with us via our Help Desk page.
1. How to withdraw money from my BalleBaazi account?
You can withdraw money from the winnings account in your BalleBaazi wallet once your account is verified. This verification is a one-time process and doesn’t need to be repeated unless you wish to make changes to your account. Once your account is verified, you can withdraw the desired amount (min. INR 200 and max. INR 9,999 at a time) and it will be deposited into your bank account within five working days.
2. Why can’t I withdraw the Cash Bonus in my BalleBaazi account?
This is a bonus amount given by BalleBaazi.com to you. This amount is non-withdrawable and can be used to join more contests and win more cash. Also, make sure to use the received Cash Bonus as it comes with an expiry date.
3. What is the minimum & maximum amount I can withdraw from my BalleBaazi account?
The minimum amount for a single withdrawal request is INR 200 and the maximum amount that you can withdraw in one go is INR 9,999. One time deposit of INR 30 is the minimum criteria to be eligible for withdrawal.
4. What bank account details do I need to provide for withdrawal/verification?
We’ve got to make sure that it’s you who we’re sending the money to. Hence, we need you to provide the bank account details including the following information:- Name of the bank, Name of the branch, Name of the account holder, Account no. and IFSC code.
1. How does the Weekly Leaderboard work?
Weekly Leaderboard tracks a BalleBaaz’s performance on a weekly basis. If a player has participated in all the World-cup matches happening in the week, the fantasy points earned by the best team in every participated match, will be accumulated for the leaderboard.
2.How does the Daily Marathon work?
In case of Daily Marathon, the sum total of fantasy points scored by a BalleBaaz’s Top 3 teams (only) in a match will be considered. However, it is not mandatory for you to make 3 teams at least to be eligible for participation, although it’ll be an advantage since we are considering the sum of Top 3 teams in this case.
3.How many teams do I need to create in order to be eligible for Daily Marathon?
Participation can be considered even with just one team creation. However, if you have multiple teams, the total sum of those teams will help you take the lead in the marathon. The total score is calculated by taking the sum of the fantasy points of the Top 3 teams created during a match.
4.How much money will be deducted from my prize amount as TDS?
Prizes worth more than 9,999 will be applicable for 31.2 % as TDS. Any amount below the same shall be redeemed without any deduction.
5.Can I replace my winning goodie with an equivalent cash amount?
We regret to inform you that we do not process any replacement of a physical goodie awarded from our side for an equivalent cash amount. The goodie itself is a mark of appreciation from the entire crew of BalleBaazi.
6.In how much time, do I expect my prize to get delivered?
Your physical goodies will be delivered to you within a span of 15 days of completion of the Leaderboard.
7. How much time does it take to declare Leaderboard Winnings?
After the last match of a particular series/week/month ends, it takes 24 hours at least for us to display the final leaderboard score!
Refer and Earn
1 When will I get my referral bonus?
You will get Rs.100 when your referral will make a minimum deposit of Rs. 30.
1.When do the scores get updated?
Points are usually updated every now & then dynamically! However, when the match ends, the status changes from ‘In Progress’ to ‘Points in Review’. During this time frame, the final points including your team's total and your rank are updated. Winners are declared and winnings are distributed only after our team verifies the final points. This process may take up to 1-2 hours. In certain cases, it could take longer. After the winners are declared, the match status will be ‘Completed’.
2.How will I score points?
Your score will depend on how the players in your team perform in the live match. So, be very aware of picking a winning combination to help you win! Check out our detailed Point System to understand POINT SYSTEM on BalleBaazi.
3. What happens when an ODI/T20 match is abandoned or cancelled/washed out?
If the real match is abandoned, the match will be canceled and the entry fees will be refunded. This includes scenarios where the real match is abandoned without a single ball being bowled, as well as where the match is abandoned after it has commenced.
If the real match has a result even if not completely played out, we will announce the results of the match as per the fantasy scorecard points accumulated, except where a result is a consequence solely of (i) the results of a Super Over, (ii) the toss of a coin, (iii) prior results between or relative standings of the teams in the tournament, or (iv) any methodology other than those envisaged by the official score revision rules (e.g., D/L Method) applicable to weather affected matches in the particular tournament.
4. What happens when a match is tied?
When a match is tied, winners are still declared at the end of the match on the basis of the fantasy points and ranks of users participating in the league.
5. Why are my team’s points/ranks not updated correctly?
Points/ranks can sometimes take a bit longer than usual to reflect on our app. However, the final scores, points and rankings are reflected once the match is completed. We also verify the points with live score feeds provided by reliable sources to ensure that the points/ranks are correctly reflected after every live game.